Privacy Notice

Who this notice covers

This notice explains how information submitted through the SunChem Lunaris website, enquiry forms, telephone, email and WhatsApp is collected, used, stored and handled.

Information we collect

We may collect your name, business or user type, organisation, phone number, email address, city, state, PIN code, product interests, approximate quantities, project notes, preferred contact method and files you choose to upload. Please do not submit identity documents, financial credentials or unrelated sensitive information.

How we use information

We use enquiry information to respond to product-selection questions, quotations, product availability, samples, catalogues, training, technical support, dealer or distributor interest, repeat procurement and privacy requests. We may route an enquiry by geography, product category, business type and requirement size.

Analytics and website measurement

The website uses Google Analytics through Google tag ID G-9HWJFQSR9J. Analytics loads when a page is visited and may collect device, browser, approximate location and interaction information. It is used to understand website performance and improve product and content journeys. Google Analytics retention is controlled in the Analytics property; SunChem Lunaris should set user-level and event-level retention to 14 months unless a shorter period is required.

Sharing and service providers

Information may be processed by hosting, form-handling, analytics, email and communication providers that support the website. The current planned hosting and form service is Netlify, and Google Analytics is used for measurement. Information is not sold to advertisers.

Retention

Ordinary enquiries and unsuccessful dealer or distributor applications are normally retained for up to 24 months. Active customer and procurement records may be retained for the business relationship and applicable accounting or legal requirements. Marketing-consent records are retained until withdrawal or an inactivity review. Security and server logs are normally retained for 90–180 days. Uploaded project files should be deleted when no longer needed for the enquiry.

Your choices and requests

You may request access, correction or deletion of enquiry information, or withdraw optional marketing consent, by emailing connect.lunaris@gmail.com. We may need enough information to locate the relevant record and verify that the request relates to you.

Contact

Privacy questions can be sent to connect.lunaris@gmail.com or by calling +91 99536 99169.