Data Retention Policy

Purpose

This policy sets practical retention periods for information collected through the SunChem Lunaris website and associated enquiry channels.

Retention schedule

Ordinary product and support enquiries: up to 24 months after the last meaningful interaction. Unsuccessful dealer or distributor applications: up to 24 months. Active customer, quotation and repeat-procurement records: for the relationship and applicable accounting or legal requirements. Marketing consent: until withdrawal or periodic inactivity review. Server and security logs: ordinarily 90–180 days. Uploaded project photographs and documents: deleted when no longer needed for the enquiry or relationship.

Deletion and review

Records should be reviewed periodically and securely deleted or anonymised when the purpose and required retention period have ended. Backups may retain deleted data for a limited technical cycle before overwrite.

Requests

Retention questions or deletion requests may be sent to connect.lunaris@gmail.com.